1. Who we are
Mason & Green provides airport, station, cruise port, business, family and chauffeur transfer services in London and across the United Kingdom.
2. Information we collect
We may collect personal information that you provide when making an enquiry, requesting a quotation, placing a booking or contacting us. This may include your name, email address, telephone number, pickup and drop-off details, flight or train information, passenger requirements, child seat requests and any notes relevant to your journey.
3. How we use your information
- To provide quotations, bookings and transfer services.
- To contact you about your journey, changes, delays or service updates.
- To coordinate with professional drivers and trusted service partners where necessary.
- To improve our website, customer service and operational performance.
- To meet legal, regulatory, accounting and licensing obligations.
4. Google Analytics and website data
We use Google Analytics to understand how visitors use our website, including pages visited, general traffic sources and site performance. Analytics cookies are only activated after you agree through our cookie consent banner.
5. Sharing your information
We do not sell personal data. We may share relevant booking information with trusted drivers, booking technology providers, payment providers, website service providers or professional advisers where required to deliver our services or comply with the law.
6. How long we keep your information
We keep personal information only for as long as needed for bookings, customer service, business records, legal compliance and dispute resolution.
7. Your rights
Under UK data protection law, you may have the right to request access to your personal data, ask for correction, request deletion, object to processing, restrict processing or withdraw consent where consent is the lawful basis for processing.
8. Security
We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.
9. Contact us
For privacy questions or requests, contact us at info@masonandgreen.co.uk.
10. Updates to this policy
We may update this Privacy Policy from time to time. The latest version will be published on this page.