Privacy Policy
This website is operated by Mason & Green Ltd. The privacy of our users is extremely important to us. Therefore, we encourage all users to read this policy very carefully, as it contains important information regarding:
- Who we are
- How and why we collect, store, use, and share personal information
- Your rights in relation to your personal information
- How to contact us and supervisory authorities if you have a complaint
1. Who We Are
Mason & Green Ltd. (“we” or “us”) collects, uses, and is responsible for storing certain personal information about you. We are regulated under the General Data Protection Regulation (GDPR), which applies across the European Union (including the United Kingdom), and act as a "controller" of that personal information.
2. The Personal Information We Collect and Use
a. Personal Information You Provide to Us
We collect the following personal information that you provide to us:
- Full Name
- Address
- Telephone Number
- Gender
- Marital Status
- Age
- Name and contact information of a person known to you
- Your Credit Card Details
- Your Bank Details
- Personal information relating to health
This information is collected in various situations, including when you make a booking, complete a quotation, communicate with us, or meet us in person.
b. Personal Information You Provide About Third Parties
If you provide information about another person, you confirm that the other person has authorized you to:
- Consent on their behalf to the processing of their personal data
- Receive data protection notices on their behalf
- Consent to the transfer of their personal data abroad
c. Monitoring and Recording Communications
We may monitor communications for quality assurance, training, resolving disputes, and error verification.
d. Cookies and Similar Technologies
We use cookies and similar technologies to monitor website usage. For details, see our Website Cookie Policy.
3. How We Use Your Personal Information
We collect and use your information for purposes such as resolving disputes with banking institutions and processing transactions.
4. Who Your Information May Be Shared With
Your information may be shared with:
- Law enforcement agencies to prevent unlawful activity
- Contractors affiliated with providing you a service
We will not share your information with any other third parties without your consent.
5. Marketing
We may send you marketing messages about our products, services, and offers. You can opt-out at any time by contacting us.
6. Required Personal Information
The following information is required to provide our services:
- Full Name
- Full Address
- Destination Address
- Telephone Number
- Banking or Credit Card Details
7. How Long Your Personal Information Will Be Kept
Your personal information will be retained for one year.
8. Reasons We Can Collect and Use Your Personal Information
We rely on lawful bases such as consent, contract, legal obligation, vital interests, public task, and legitimate interests.
9. Keeping Your Information Secure
We have measures in place to secure your data, though we cannot guarantee internet security. Contact us with concerns.
10. Transfers of Your Information Out of the EEA
We will not transfer your personal information outside of the European Economic Area (EEA).
11. Children and the Validity of Consent
We require parental consent to process information for users under 13 years of age.
12. Your Rights
Under GDPR, you have rights including accessing, correcting, erasing, or objecting to the processing of your data. Contact us to exercise these rights.
13. How to Complain
If you have concerns, contact us directly. If unresolved, escalate to the Information Commissioner's Office (ICO).
14. Changes to the Privacy Policy
This policy was last updated on 17th September 2021. Check back periodically for updates.
15. Contacting Us
If you have questions, contact us via:
- Email: info@masonandgreen.co.uk
- Post: Suite 13A, Alpha House, 100 Borough High Street, London SE1 1LB, United Kingdom
- Telephone: +44 20 7924 9177 (Mon-Fri, 9:00 AM - 5:00 PM)