Drivers at Mason & Green should maintain a high level of professionalism and customer service at all times. Key expectations include:

1. Polite and Friendly: Greet passengers warmly and be approachable throughout the journey.
2. Punctual: Arrive on time for all bookings and ensure timely drop-offs.
3. Safety-Focused: Prioritize safe driving practices, obey traffic laws, and ensure a comfortable and secure ride.
4. Well-Groomed: Maintain a clean and professional appearance, adhering to the company's dress code.
5. Knowledgeable: Be familiar with the local area, routes, and alternative paths to ensure efficient travel.
6. Courteous: Assist passengers with luggage, open doors, and provide any other necessary support.
7. Attentive: Offer amenities such as water (per customer preference) and ensure the vehicle is clean and comfortable.
8. Discreet: Respect passenger privacy and keep conversations professional.

This creates a positive experience that reflects the Mason & Green standard.