This website is operated by Mason & Green Ltd. The privacy of our users is extremely important to us. Therefore, we encourage all users to read this policy very carefully, as it contains important information regarding:

• Who we are
• How and why we collect, store, use, and share personal information
• Your rights in relation to your personal information
• How to contact us and supervisory authorities if you have a complaint

1. Who We Are

Mason & Green Ltd. (“we” or “us”) collects, uses, and is responsible for storing certain personal information about you. When we do so, we are regulated under the General Data Protection Regulation (GDPR) which applies across the European Union (including the United Kingdom), and we are responsible as a "controller" of that personal information for the purposes of those laws.

2. The Personal Information We Collect and Use

a. Personal Information You Provide to Us

We collect the following personal information that you provide to us:

• Full Name
• Address
• Telephone Number
• Gender
• Marital Status
• Age
• Name and contact information of a person known to you
• Your Credit Card Details
• Your Bank Details
• Personal information relating to health

We collect this information in various situations, including but not limited to:

• When making a booking on our website
• When completing a quotation
• During email or telephone communication
• When meeting you in person

b. Personal Information You Provide About Third Parties

If you provide information about another person, you confirm that the other person has appointed you to act on their behalf and has agreed that you:

• Shall consent on their behalf to the processing of their personal data;
• Shall receive any data protection notices on their behalf;
• Shall consent on their behalf to the transfer of their personal data abroad.

c. Monitoring and Recording Communications

We may monitor communications, such as emails and telephone calls, for the following purposes:

• Quality assurance and training
• Confirming any errors that may have occurred
• Resolving disputes related to bookings

d. Cookies and Similar Technologies

A cookie is a small text file placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ('flash cookies'), and single-pixel gifs. Such technologies can be used to track users' actions and activities and to store information about them.

We use these cookies and similar technologies on our website. They help us to monitor and collect information, such as:

• Visitation numbers
• Frequency of visitation
• Location data

This information assists us in building a user profile. Some data may be aggregated or statistical, meaning we will not be able to identify you individually.

Upon your first visit to our site, we will request your consent for cookie usage. If you do not consent, cookies will not be utilized. You may opt-out of cookies at any time or configure your browser to refuse cookies. Please note that some features of our website may not function properly as a result.

For further information on our use of cookies, please see our Website Cookie Policy. For more information on cookies generally, visit www.aboutcookies.org or www.allaboutcookies.org.

3. How We Use Your Personal Information

We collect information about our users for the following purposes:

• Resolving disputes with banking institutions
• Processing transactions

4. Who Your Information May Be Shared With

We may share your information with:

• Law enforcement agencies in connection with any investigation to help prevent unlawful activity
• Contractors solely affiliated with providing you a service

We will not share your personal information with any other third parties without your consent.

5. Marketing

We would like to send you information about products, services, offers, competitions, and our business that may be of interest to you. This information could be sent by post, email, telephone, text message, or automated call.

We will ask whether you would like to receive marketing messages when you provide relevant contact information (e.g., on purchase, signing up for a newsletter, entering a competition, etc.). If you opt-in to receive marketing from us, you can opt-out at any time. For further information on how to opt-out, or if you receive messages you do not want, please contact us using the details provided below.

6. Required Personal Information

The following information is required from you to enable us to provide our services:

• Full Name
• Full Address
• Destination Address
• Telephone Number
• Banking or Credit Card Details

We will inform you at the point of collecting information whether you are required to provide this information to us.

7. How Long Your Personal Information Will Be Kept

We will retain your personal information for a period of one year. This retention period is no longer than necessary for the purposes for which your data was collected.

8. Reasons We Can Collect and Use Your Personal Information

We rely on the following lawful bases for collecting and using your personal information:

1. Consent
2. Contract
3. Legal Obligation
4. Vital Interests
5. Public Task
6. Legitimate Interests

The legitimate interests relied upon include providing a safe, secure, and guaranteed service.

9. Keeping Your Information Secure

We have appropriate security measures in place to prevent your personal information from being accidentally lost, used, or accessed in an unauthorised way. Access to your personal information is limited to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.

We implement technological and organisational measures to keep your information secure. These measures may include:

• Storing all data on secured, password-protected servers in a secure location
• Procedures in place to deal with any suspected data security breach, notifying you and any applicable regulator where legally required

While we strive to protect your personal data, please acknowledge that the internet is not entirely secure. We cannot guarantee the security or integrity of personal data transferred via the internet. If you have any specific concerns about your information, please contact us using the details provided below.

10. Transfers of Your Information Out of the EEA

We will not transfer your personal information outside of the European Economic Area (EEA).

11. Children and the Validity of Consent

Where we obtain consent from any user, we will take reasonable steps to ascertain whether the user is over 13 years of age and whether the child is sufficiently informed to give valid consent. If the user is not, parental consent will be required to process any personal information.

12. Your Rights

Under the General Data Protection Regulation, you have several important rights free of charge. In summary, those rights include:

• Fair processing of information and transparency over how we use your personal information
• Access to your personal information and certain other supplementary information that this Privacy Notice addresses
• Requesting corrections to any mistakes in your information
• Requesting erasure of personal information under certain circumstances
• Receiving your personal information in a structured, commonly used, and machine-readable format and the right to transmit that data to a third party in certain situations
• Objecting at any time to the processing of your personal information for direct marketing
• Objecting to decisions made by automated means that produce legal effects or similarly significant effects
• Otherwise restricting our processing of your personal information in certain circumstances
• Claiming compensation for damages caused by any breach of data protection laws

For further information on each of these rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioner’s Office (ICO) on individuals' rights under the General Data Protection Regulation (ICO Guidance).

To exercise any of these rights, please:

• Email, call, or write to us
• Provide sufficient information to identify you
• Provide proof of your identity (e.g., a copy of your driving license, passport, or a recent credit card/utility bill)
• Indicate the information to which your request relates

We may also provide other methods to unsubscribe (opt-out) from direct marketing, such as unsubscribe buttons or web links. Please note there may be a brief period during which you may still receive marketing messages while your request is processed.

13. How to Complain

In the first instance, your complaint or concern can be made to us directly via post at the address listed below. If no resolution can be found, you can escalate your complaint to the Information Commissioner's Office (ICO) using their online form.

14. Changes to the Privacy Policy

This privacy policy was published on 17th September 2021 and last updated on 17th September 2021. We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will attempt to notify users of any changes via a notice in the website header.

15. Contacting Us

If you have any questions about this policy or the information we hold about you, please contact us by:

• E-mail: info@masonandgreen.co.uk
• Post:
  Suite 13A, Alpha House
  100 Borough High Street
  London SE1 1LB
  United Kingdom
• Telephone: +44 20 7924 9177

Calls will be answered at the following times:
Monday to Friday 09:00 am to 05:00 pm.