Do you provide child seats?
Yes. Baby seats, toddler seats and booster seats are available when requested in advance.
Are family transfer prices fixed?
Yes. All family transfers are fixed price with no surge pricing or hidden charges.
Can you accommodate prams and luggage?
Yes. Please let us know in advance so the correct vehicle can be provided.
How do I choose the correct child seat for my child?
Simply provide your child’s age and approximate weight at the time of booking.
We will ensure the appropriate baby seat, child seat or booster seat is prepared in advance.
Are child seats fitted before the journey begins?
Yes. Child seats are fitted prior to pick-up so everything is ready when you arrive,
helping to keep the journey calm and unhurried.
Can you accommodate multiple children with different seat requirements?
Yes. We can provide multiple child seats within the same vehicle where required.
Please include full details for each child when booking so we can prepare accordingly.
Is there an additional charge for child seats?
Child seats are provided on request and at no additional charge. Due to high demand, availability is limited and seats must be pre-booked.
If a child seat cannot be provided for any reason, we will notify you immediately following an online booking. When no such notification is received, the requested child seat is confirmed and prepared in advance — ensuring there are no surprises on the day.
Can a parent or guardian be contacted when the pick-up is complete?
Yes. If requested, we can confirm by message or call once pick-up has been completed,
offering additional reassurance for parents and guardians.
Are family transfers suitable for long-distance journeys?
Yes. Our family transfers are suitable for both short journeys within London
and longer-distance travel, with comfort and safety prioritised throughout.
What if plans change on the day of travel?
We understand that travelling with children can be unpredictable.
If plans change, please contact our team as soon as possible and we’ll do our best to assist.