Fleet

• How do I book a transfer with Mason & Green?You can book easily through our website, mobile apps, or by calling our customer service team. Select your pick-up location, destination, and any additional services, such as Meet & Greet or child seats.
• Do you offer a Meet & Greet service?Yes, our Meet & Greet service ensures your driver will meet you at the designated arrival area, holding a name sign. The driver will assist with luggage and provide a smooth transition to your vehicle. The first hour of waiting time after landing is complimentary; thereafter, waiting time and parking charges may apply.
• What is your cancellation policy?We offer free cancellation for bookings canceled at least 24 hours prior to the scheduled pick-up time. Cancellations made within 24 hours of the scheduled pick-up will incur a 100% charge of the fare. Cancellations for long-distance journeys, trips outside of London, or hourly rate bookings are non-refundable. Refer to your confirmation and our Terms & Conditions email for specifics.
• Can I request a specific driver or avoid a particular one?Yes, let us know your preferences, and we will do our best to accommodate them.
• Do you provide child seats?Yes, child seats are available at no extra charge upon request. Please book in advance as these are in high demand.
• What payment methods do you accept?We accept major credit and debit cards, including Visa, MasterCard, and American Express. Payments can be made securely online.
• What happens if my flight is delayed?We monitor all flights in real time. Delays are accounted for, and pick-up times are adjusted at no extra cost.
• Do your drivers offer water or refreshments?Yes, complimentary bottled water is provided for all passengers. Special requests may incur additional charges.
• How do I know my driver has arrived?For airport transfers, the driver will meet you in the arrivals area with a name sign. For other locations, notifications are sent via text or email upon arrival.
• What areas do you service?We serve London and surrounding areas, including major airports like Heathrow, Gatwick, Stansted, Luton, and London City Airport.
• What if I leave something in the vehicle?Contact our customer service team promptly. Retrieval charges may apply.
• How can I modify my booking?Contact us via phone or email to make changes. Early requests ensure better availability.
• Do your drivers offer additional services during the ride?Drivers assist with luggage and ensure your journey is comfortable. Promotion of personal services outside of Mason & Green is prohibited.
• How early should I book my transfer?Book as early as possible to ensure availability, especially for special requests.
• Can I add extra stops to my transfer?Yes, additional stops can be requested during booking. Route and pricing will be adjusted accordingly.
• Is there a waiting time charge?Complimentary waiting includes 60 minutes for airport pick-ups and 15 minutes for other locations. Charges apply thereafter.
• What types of vehicles are available?We offer standard sedans, luxury cars, and spacious vans. Select your preferred type during booking.
• Do you offer executive or VIP services?Yes, luxury vehicles and chauffeurs are available for an enhanced experience. Contact us for details.
• What if I need to travel with oversized luggage or sports equipment?Inform us in advance, and we’ll provide an appropriately sized vehicle.
• Can I book return or round-trip transfers?Yes, select the "Return Trip" option during booking or contact us to arrange your return journey.
• How do I provide feedback on my transfer?Feedback requests are sent via email after your trip. Alternatively, contact our customer service team.
• What safety measures are in place for passengers?Vehicles are sanitized regularly, adhering to strict hygiene protocols. Contact us for additional details.
• What if I need a last-minute booking?Contact us directly for last-minute requests, subject to availability.
• Can I book group transfers?Yes, we cater to groups of all sizes. Contact us for rates and packages.

Book /Quote Now