Plan step-free routes
Not every Tube station has lifts, and some have a step or gap between the platform and the train. The TfL Go app and TfL's step-free Tube guide show which stations are step-free, whether you need a boarding ramp, and which lifts are out of service. Check them on the day, as lifts are sometimes closed for maintenance.
Turn up and go assistance
On the Tube, London Overground and Elizabeth line, you don't need to book help. TfL runs a turn up and go service: ask any member of staff, and they can help you plan a step-free route, guide you, and help wheelchair users on and off trains with a ramp. You can also book help at least two hours in advance through Passenger Assist.
The most accessible ways to travel
- Buses: London's buses are step-free, with ramps and a dedicated wheelchair space.
- DLR: every DLR station is step-free from street to train.
- Elizabeth line: the newest line, designed with lifts and step-free routes, and an easy link to Heathrow.
- Trams, river piers and the cable car: also step-free.
Attractions
Most major museums and galleries have step-free entrances, lifts and accessible toilets, and many offer wheelchairs to borrow. Check each venue's access page before you go. Some historic sites have cobbles, steps or limited lifts.
Private transfers
For airport arrivals, a door-to-door car avoids stairs, long walks between platforms and crowded carriages. When you book with Mason & Green, tell us:
- if you use a folding wheelchair, walker or mobility scooter, and its folded size;
- whether you can transfer from a wheelchair to a car seat;
- if you would like airport assistance, so your driver can meet you at the right point and time.
Our Estate, MPV and Business Van vehicles offer extra space for mobility equipment, and drivers help with luggage where it is safe to do so. If you need to stay seated in your wheelchair during the journey, contact us before booking so we can advise on the right arrangement.
Frequently asked questions
Do I need to book assistance on the London Underground?
No. TfL runs a turn up and go service on the Tube, London Overground and Elizabeth line, so just ask a member of staff. You can also book in advance through Passenger Assist, at least two hours before travelling.
Which London transport is fully step-free?
Buses, the DLR, trams, river piers and the cable car are all step-free. The Elizabeth line was built with lifts and step-free routes. Many Tube stations are not step-free, so check the TfL Go app.
Can Mason & Green carry a folding wheelchair?
Yes. Tell us its folded size when booking, and we'll choose a vehicle with enough space, such as an Estate, MPV or Business Van.
What if I need to stay in my wheelchair during the transfer?
Please contact us before booking so we can advise on the right arrangement for your journey.
Sources
Checked on 30 October 2026. Rules and dates can change, so please confirm with the official source before you travel.